Shipping & Returns

Returns Policy

If the product is not what you like or you have changed your mind we can cancel the order provided it has not yet been shipped from our stock. 

There can be no cancellations for out of stock special orders.

We offer store credit for all other returns and only if the following conditions are met.

• You return the item within 14 days of delivery(subject to our approval);
• You will be responsible for return freight and our freight cost to you will be deducted from your store credit.
• You must provide your ExoTiles tax invoice when returning the item(s);
• The item must arrive in resaleable condition including that:
  • It is in its original packaging;
  • It is unused and in its original condition;

Shipping

We most commonly use the couriers Couriers Please, TNT and Fastway. Your order is fully trackable from the time it leaves our office.

Shipping fees charged covers one time delivery from ExoTiles to your door. We do not deliver to P.O Boxes. You will be emailed a courier consignment tracking information. 

If you are not home for delivery a card may be left. Depending on the courier you may be required to pay for re-delivery if you are unable to collect from the depot.

It is the customers responsibility to check goods on arrival for both any damage caused via delivery and complete fulfilment of order.

Any damaged or incomplete contents should be reported to ExoTiles within 24 hours via email or phone.

Once tiles are installed it is final and no claim for incorrect supply or damage can be accepted.

We can ship to any address in Australia. For items in stock please allow 3 to 7 business days to receive your order. Western Australia and other far away locations may take longer.